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LegalThe terms on which Master Movers provides removal, packing and storage services, and on which you may use this website. Please read them before booking.
Draft for review. These terms are a template and must be reviewed by a qualified Australian legal practitioner before use, including your insurer's requirements and any AFRA obligations. Complete every bracketed placeholder (deposit amount, cancellation notice, liability limits, insurance details) with your real terms. This is general information, not legal advice.
Last updated: [date]. These terms and conditions ("Terms") are a contract between you and Master Movers (ABN [XX XXX XXX XXX]) ("we", "us", "our"). By requesting a quote, making a booking, or using our website, you agree to these Terms.
We provide quotes based on the information you give us about your move, including the inventory, addresses, access and dates. A quote is valid for [number] days unless we tell you otherwise. If the actual move differs materially from the information you provided (for example, significantly more items, difficult access, or a changed address), the price may change, and we will discuss any change with you before proceeding where practicable.
Where we give you a capped price in writing, the total charge for the agreed scope of work will not exceed that cap, and if the job runs longer than expected through no fault or change on your part, the additional time is at our cost. The cap applies to the scope and inventory we quoted. It does not cover work outside that scope, items not disclosed, or changes you request on the day. We will always tell you before any change to the agreed price.
A booking is confirmed once we accept it and, where applicable, you pay any deposit. A deposit of [amount or percentage] may be required to secure your date. Deposits are [refundable / non-refundable] as set out in section 6.
Unless we agree otherwise in writing, payment is due [on completion of the move / before delivery]. We accept [payment methods]. All prices are in Australian dollars and include GST unless stated otherwise. We may charge interest or recovery costs on overdue amounts as permitted by law. We may withhold delivery of Goods until payment is made in full, to the extent permitted by law.
If you need to cancel or reschedule, please tell us as early as possible. If you cancel with less than [notice period] notice, a cancellation fee of [amount] may apply to cover reserved crew and vehicles. Rescheduling is subject to availability. We will tell you any applicable fee before it is charged. Nothing in this section limits your rights under the Australian Consumer Law.
For safety and legal reasons, we do not move certain items, including:
We are not responsible for any loss or damage arising from undisclosed or prohibited items.
We will carry out the Services with due care and skill. Any timing we give, including arrival windows and interstate transit times, is an estimate made in good faith and is not guaranteed unless we agree a guaranteed time in writing. Where we have agreed a specific on-time arrival commitment, the remedy for missing it is as stated in that written agreement.
We hold transit and goods-in-care insurance for Goods in our care during the move, subject to the terms, limits and exclusions of our policy. Cover does not extend to:
To the maximum extent permitted by law, our liability for any loss or damage is limited to [the value of the affected Goods / the amount recoverable under our insurance / the amount you paid for the Services]. You may also arrange your own transit insurance if you wish.
Our Services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by law that cannot lawfully be excluded or limited. Where our liability can be limited, it is limited as set out in these Terms.
If Goods are lost or damaged, please note it on the delivery paperwork where possible and tell us in writing within [claim window, for example 7 days] of delivery. Keep the affected items and packaging so they can be inspected. We will handle claims promptly and fairly, and in line with our insurer's process.
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including extreme weather, traffic, accidents, road closures, industrial action, or acts of government. We will take reasonable steps to reduce any impact and keep you informed.
Where we store your Goods, storage is charged at the rates we agree and is payable [in advance / as invoiced]. We may refuse access until storage charges are paid, and we may deal with uncollected Goods after [period] where charges remain unpaid, to the extent permitted by law and after giving you notice.
The content on this website is provided for general information. While we try to keep it accurate and current, we do not warrant that it is complete or error-free, and pricing examples are indicative only. All content, branding and design on this site are owned by us or our licensors and may not be copied without permission. We are not responsible for the content of any third-party sites we link to. You must not use this website unlawfully or in a way that could damage or interfere with it.
We handle your personal information in accordance with our Privacy Policy, which forms part of these Terms.
We may update these Terms from time to time. The version that applies to your move is the one in force when you make your booking. The current version is always available on this page.
These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of that state.
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